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Acronyms – Definitions & Short Explanations (/acronyms)



Do observe that AcronymFinder.com is a very useful site for discovering the meanings of acronyms. In this list below I hope that I have covered any but the most obvious or common.

NOTE: Since this site is still in its infancy adolescence many of the links just go to pages that say “RFU“. If you want to read what’s actually working and useful on this site just look at the links on the right – at the top of the list are ‘active’ pages.


Generally:

SWC – Short Web Code – e.g. rogers.com/terms, rogers.com/tethering, rogers.com/complaint, etc. (For convenience many of Rogers’ SWC’s are mimicked on this blog with commentary on the Rogers version) (more info: /SWC)

AIUI – As I Understand It

BoD – Board of Directors

BTW – By The Way

CSR – Customer Service Representative – any front-line, low-level rep of Rogers’; contrast with ‘Managers’, and OoP reps; usually refers to call-centre reps but can technically also mean in-store reps too

EA – Executive Assistant (typically a secretary to high-level executive)

FWICT – From What I Can Tell

FWIW – For What It’s Worth

HTH – Hope This Helps

IANAL – I Am Not A Lawyer

IME – In My Experience

IMO – In My Opinion

MIR – Mail-In Rebate (more info: /MIR)

OP – Original Post/Original Poster – Refers to the person who started a discussion-forum thread, or the first post in a thread

OTC – Over the Counter – refers to doing something in-store (usually a hardware replacement done without waiting for product to be shipped back)

OTOH – On The Other Hand

RFU – Reserved for Future Use

TTBOMK – To The Best Of My Knowledge

Rogers/Cellular Related:

AA – Auto Attendant – a specialized type of IVR used to direct callers to particular extensions or people; it mimics what a traditional phone-receptionist would do

ADSRFAdditional Device Savings Recovery Fee – Rogers’ new (Jan, 2012) name for the mildly-annoying DECF (i.e. because the DSRF wasn’t enough of a money-grab Rogers fabricated this Additional fee); see also DSRF

ANI – Automatic Number Identification – similar to CID (and usually being the same phone number) this is used internally by phone companies for tracking and routing phone calls

APN – Access Point Name – the setting that must be correctly entered on a phone for internet access to work; on BB‘s leaving it (as well as name & password fields) blank often works, and internet.com (user=blank, pass=blank) is also another frequently-mentioned, correct setting; try also APN=goam.com, user=wapuser1, pass=wap

APN3CON – Not an acronym at all but actually a no-charge SOC that people sometimes have on their account; what it does is add access to BB-specific services (esp. BIS, PIN messaging, BBM) to an existing, non-BB-supporting data plan; often desired by (for e.g.) iPhone users who want to temporarily or permanently use a BB on their account (i.e. by using their SIM in the BB) and who specifically want to make use of all the BB-specific features; sometimes easy to have a rep add this to one’s account, sometimes difficult

ARPU – Average Revenue Per User; start here: Q1 2010 Results

BAN – Billing Account Number (?) – this refers to your Rogers account (number) as seen in the top right corner of every page of your monthly bill, and which will have the charges of 1 or more phone numbers (CTN‘s) assigned to it; contrast with CTN

BB – BlackBerry

BBM – BlackBerry Messenger – a chat-type program, used exclusively on BlackBerry devices; very popular with BlackBerry users

BCB – Better Choice Bundles – the name of the discount afforded by Rogers to cx‘s with multiple services: 5%/10%/15% if you have 2/3/4 services; official Rogers info: rogers.com/BetterChoice

BES – BlackBerry Enterprise Server – refers to BlackBerry service (e.g. PIN messages, BBM, inbuilt push-email notification) that uses Rogers’ cellular network, but has the data handling done by a (usually corporate) BES server that is owned by the cx; targeted esp toward medium sized businesses and larger; contrast with BIS

BIS – BlackBerry Internet Service – refers to BlackBerry service (e.g. PIN messages, BBM, inbuilt push-email notification) that one contracts directly from Rogers; targeted toward consumers & small business; contrast with BES

BR – Buyer’s Remorse – a policy of Rogers whereby a new cx can return their new phone and cancel the contract entirely (and without ECF!) if done within the first 15 days, and if the phone has < 30 mins of talk time on it

BYOD – Bring Your Own Device – when a cx doesn’t receive a cellphone from Rogers but instead uses one they bought elsewhere

CCF – Conditional Call Forwarding – user-configured CF where different forwarding can be configured depending on if the recipient’s cellphone is busy, RNA, or beyond signal range; note that if you have VM active on your line you CANNOT make use of CCF – this is purely a limitation of the Rogers network (and a stupid one at that)

CCTS – Commissioner for Complaints for Telecom Services – a friendly, useful, semi-regulatory body that resolves cx complaints with carriers; they have the ability to impose their rulings on the carrier! (more info: /CCTS)

CD – Call Display – thing same as CID

CID – Caller ID – thing same as CD; the numeric phone number (but not the name, that’s called “Name Display” service) that usually shows up when someone calls you; see also: ANI

CF – Call Forwarding

CLM – Credit Limit Monitoring – seems to be when a cx requests to have a credit limit put on their account so that they don’t get a huge, nasty, surprise bill one day

CoC – Code of Conduct – see below (under ‘Documents’) for more detail; first published Aug, 2010

CP – Commitment Period – defined in the ToS as “a committed period of time”; it means your Contract’s term or duration; many of the plans from Rogers, but not all, are for 3-year CP’s

CPA – Consumer Protection Act (of Ontario, and other provinces/territorities); more info at bottom of the /contact page

CTN – Customer Telephone Number (?) – just like it sounds; contrast with BAN

CW – Call Waiting

CWTA – Canadian Wireless Telecommunications Association – an industry consortium that includes Rogers, designed to protect and promote the interests of wireless carriers; published the CoC, which Rogers must thus follow; see below at page bottom for more info

Cx – Customer

CxR – Customer RELATIONS (reps, and dep’t) – the good reps/dep’t who can give deeper discounts & much cheaper plans; contrast with CxS

CxS – Customer SERVICE (reps, and dep’t) – the wimpy reps/dep’t who have limited plans & credits they can give out; contrast with CxR

CxX – any type of CSR, be they a CxS rep or CxR rep

DECF – Data Early Cancellation Fee (note: for data service) – “The DECF is the greater of (i) $25 or (ii) $5 per month remaining in the Data Term, to a maximum of $100 (plus applicable taxes), and applies in addition to the ECF for termination of your service agreement.” [1]

DID – Direct Inward Dialing – where an employee has a phone number that rings directly to their extension (i.e. without the caller needing to key in the extension of the employee)

DM – Desktop Manager – the software from RIM, for BB‘s, that lets the user backup the data on their BB onto their PC as well as install & remove applications from their BB. DM version 5 has built-in tethering support! Download DM from here: http://blackberry.com/desktop

DP – Data Plan

DSRF – Device Savings Recovery Fee – Rogers’ new (Jan, 2012) name for the feared and reviled ECF; physicists, mathematicians and accountants are teaming up, trying to understand exactly how it’s calculated; see also ADSRF

DT – Day Time, as in daytime minutes in a voice plan

DTMF – Dual-Tone, Multi-Frequency [tones] – more commonly known as ‘touch-tones’ (that one hears when pressing buttons on a regular telephone)

ECF – Early Cancellation Fee (note: for voice service) – “The ECF is the greater of (i) $100 or (ii) $20 per month remaining in the service agreement, to a maximum of $400 (plus applicable taxes), and applies for each line in the plan that is terminated.” [1]

EE – Early Evenings – refers to having your unlimited evening-airtime start at 6pm (addon cost: $7/mo) , or 5pm (addon cost: $9/mo), instead of the usual 9pm; if your voice plan already has 6pm EE built-in then you can upgrade it to be 5pm for $2/mo

EEC – Early Evening Calling – see EE

EI – Economic Inducement – the term used to describe the monetary value of the discount a cx receives off a PHONE, when they sign a termed contract

EIR – Equipment Identity Register – An international list of known-bad IMEI numbers; used by carriers to block stolen handsets from usability on a carrier’s network (and many others, internationally); Rogers implemented using the EIR in March of 2009; more info: http://www.blackberrycool.com/2009/03/09/rogers-to-implement-imei-blocking/

EPP – Employee Pricing Plan (?) – lower-than-usual priced yet “in market” plans that are offered by Rogers; usually some special, membership-qualifying conditions attached; as with Corporate plans these EPP plans are limited in the discounts/credits they can receive

EW – Evenings & Week-ends

GRRF – Government Regulatory Recovery Fee – Rogers’ new name for the ~$3/mo money-grab (more info: /GRRF); notably not a gov’t -imposed nor -mandated nor -regulated fee; in Oct 2009 this replaced the much reviled SAF

GV – Google Voice – see: https://www.google.com/voice

HH – HandHeld – a generic term referring to any small, handheld cellphone-sized computing device like a BlackBerry, iPhone, etc

HP – (Rogers’) Home Phone – NOT anything wireless related, this is the Rogers VoIP offering that comes into your home via the coax cable that also carries the TV and/or internet service

HPG – Handset Protection Guarantee – Rogers has a no-extra-charge, discounted repair & replacement program effective May 24, 2010 for some phones (most all high-end/smartphones) (more info: /protection)

HRT – Host Routing Table – internal network configuration setup used on BB‘s; not configurable by the end user; to see it view Options/Advanced/HostRoutingTable

HUP – Hardware Upgrade Program – when a cx has been with Rogers for a period of time (typically 1-2 years) and the cx elects to receive a discounted or free phone from Rogers; always causes the CP of the cx to reset, typically then ending 3 years from the date of the HUP

ILCA – Incoming Local Calling Area – see /LCA (page not live yet)

IMEI – International Mobile Equipment Identity – a type of unique serial number representing a physical, cellular phone

INDV – INDiVidual responsibility for a corporate-plan bill – when a cx is on a corporate plan, but that individual is legally responsible for the bill and not their corporate employer; HoFo user WorldIRC described this well in this post

IR – Investor Relations – a dep’t within Rogers designed to interact with (potential and existing) shareholders and keep them happy

IVR – Interactive Voice Response (computer) – a computer system that accepts phone calls, and using a menu system gives info to callers and/or transfer calls

LCA – Local Calling Area – (the area you can: outbound call to, or be located while inbound receiving, without incurring LD surcharges) (more info: /LCA)

LD – Long Distance – (more info: /longdistance)

LNP – Local Number Portability – the ability to port your phone number to a different carrier (more info: /porting)

LP – Loss Prevention (Department)

M2M – Month To Month – describes a Rogers cx who is presently not under a CP; sometimes written as MTM

MDU – Multiple Dwelling Unit – refers to apartment buildings, condos and co-op housing units; Rogers has a dedicated sales department that deals with the special contracts into which MDU’s often enter with Rogers (where these contracts give special freebies or discounts to the MDU’s residents)

MFC – Monthly Fee Credit – means the exact same thing as MFD and MPC and is just another way Rog labels some of their credits; see MPC

MFD – Monthly Fee Discount – means the exact same thing as MFC and MPC and is just another way Rog labels some of their credits; see MPC

MPC – Monthly Plan Credit – means the exact same thing as MFC and MFD; a generic (not formally tied to a specific feature) type of recurring, monthly credit

MSD – Multiple Subscriber Discount – usually seen as ‘MSD codes’ these are code numbers to identify, I believe, different flavours of corporate plans

MSF – Monthly Service Fee – the monthly fee you pay for your base plan (i.e. not including add-ons, GRRF, taxes, etc)

MVNO – Mobile Virtual Network Operator – a wireless company who does not own any spectrum or towers and instead uses an existing carrier’s infrastructure; Petro Canada’s PayGo cellular service is an example of this (they use Rogers’ infrastructure), as is 7-11’s SpeakOut product

OLCA – Outgoing Local Calling Area – see /LCA (page not live yet)

OoO – Office of the Ombudsman (more info: /ombudsman)

OOW – Out Of Warranty (Protection Plan) – Another name for the HPG

OoP – Office of the President – useful for escalating mishandled problems (more info: /OoP)

OTA – Over The Air – refers, usually, to data that goes to a cellphone via the airwaves; contrast with data that goes to the cellphone over a USB cable

PC – Procedural Code of the CCTS – more info @ /CCTS

PIN – Personal Identification Number – usually used in the context of BlackBerry devices since each BlackBerry has a unique PIN and this PIN can be used to address messages from (only!) a BlackBerry device to another BlackBerry device via PIN-to-PIN messages, as well as BBM messages

PP – Privacy Policy – see below (under ‘Documents’) for more detail

PPU – Pay Per Use – the rates one would pay if they they use a service but don’t have a plan for that service (usually very rapacious rates BTW)

PSTN – Publicly Switched Telephone Network – what you think of as normal telephone service, including wireless, wireline and VoIP carriers

PTT – Push-To-Talk

QMD – Quick Messaging Device – A phone that, in terms of functionality and Rog upgrade policies, exists between a ‘SmartPhone’ and a ‘DumbPhone’; usually has a keyboard and is targeted to Social Media users, etc

RA – Revenue Assurance – a department with Rogers that removes any credits that Rogers feels aren’t supposed to be on a cx‘s account; for more info see this Hofo post by iridescence

RCI – “Rogers Communications Inc” – this is the corporate mothership that owns Rogers Wireless, Rogers Cable, and Rogers Media

RET – Retentions department, aka L&R (Loyalty & Retentions) – all the reps who work in this department are called CxR reps. (More info: /retentions)

RNA – Ring No Answer

Rog – my short form for Rogers (Wireless)

RON – Rogers One Number – see rogers.com/OneNumber for info (read the ‘more details’ section!)

RYF – the Rogers Youth Fund – a “community giving program” that is not a registered charity and is funded by the $2/mo fee that Rogers is imposing on all cx‘s that start a new plan on/after Aug 3, 2011, and choose to receive a paper bill; see this HoFo thread for the Aug 2011 discussion

SA – Service Agreement – see below (under ‘Documents’) for more detail

SAF – System Access Fee – Rogers’ old name for the $6.95/mo money-grab (more info: /SAF); replaced in Oct 2009 with GRRF

SDF – Service Deactivation Fee – a new (Jan, 2012) fee, tacked onto the ECF for cx‘s in all provinces except Manitoba and Quebec; comes in at $12.50 + tax

SIM – Subscriber Identity Module – the little chip-thingy that goes into a phone, tablet or rocket-stick/hub/hotspot that is used on the Rogers cellular network; this SIM chip identifies a cx‘s account so any phone usage (including data) will be charged to the account of the SIM chip that was inside the phone at the time of the usage

SO – SpeakOut – the brand name of the 7-11 PayGo MVNO that uses the Rogers infrastructure; noteworthy for being quite affordable

SOC – Service Order Code – (reps pronounce this as ‘sock’) These are the unique identifiers used internally by Rogers for each base plan, feature, add-on, credit, etc. EXTRA: Reps will be puzzled if you ask which all are the ones on your account but will generally divulge them. Not necessary for a cx to know these by any means, but like most molecules of information: it’s better to be looking at them, than for them.

SP – Smart Phone – iPhone, BlackBerry and other high-functioning phones (they can browse the web, play video, etc)

TaC – Terms and Conditions

TOR – Transfer of Responsibility – when an existing Rogers cx transfers their Rogers account to be ‘owned’ by someone else (more info: /TOR)

ToS – Terms of Service – see below (under ‘Documents’) for more detail

UL – Unlimited

UMA – Unlicensed Mobile Access – when your cellphone is connecting to Rogers over (for e.g.) WiFi, instead of via Rogers’ GSM or 3G towers; Rogers has an extra-cost ($5-$15/mo) add-on to permit UMA connectivity, called TalkSpot (nowadays called ‘WiFi Calling’)

UMB – Unlimited Mobile Browsing – an add-on package ($10/mo, or part of ValuePacks) that Rogers offers, that gives the cx ” unlimited social networking, mobile browsing and application use for the month” … NOT including tethering. See this Hofo page for more info)

VM – Voice Mail

VP – Value Pack – refers to a group of add-on features that are billed as one lump sum, e.g. VM + CID (incl name display) + 2,500 SMS, for $10, from the RET department … or…

VP – Value Plan – refers to a plan that usually includes both voice and data … or …

VPVoice Plan – refers to only the voice portion of someone’s service (i.e. omitting data services)

Documents:

SA – Service Agreement (more info: /SA)

– the technical name for Your WHOLE Contract; defined in the ToS

ToS – Terms Of Service (more info:/ToS)

– the ‘god’ document that forms the foundation of Your Contract with Rogers since it outlines all the other documents that also comprise Your Contract
– a “standard form” type of contract
– acceptance of this doc is required in order to do any business with Rogers (cellular, cable, internet)
– at least at the ‘residential’ level
– quite ‘legal’ish’ in tone and construction
– Current version: http://your.rogers.com/about/legaldisclaimer/TOS_Eng.pdf

CoC – Code of Conduct (more info: /CoC)

– first put out by the CWTA (an ‘industry consortium’ of wireless companies; see below) Aug 2010
– a ‘consumer rights promise’ sort of document
– clarifies some rights that cx‘s have, esp regarding contracts
– fairly easy to read and understand
– Current version: http://www.cwta.ca/CWTASite/english/codeofconduct.html
– Most interesting section is titled “Protect our customers’ rights when we must change contract terms”

PC – “Procedural Code” of the CCTS (more info: /PC)

– if you file a complaint via the CCTS, this doc outlines the process by which it will be handled
– rather ‘legalish’ in parts, the overall complaint process though is intelligible
http://www.ccts-cprst.ca/wp-content/uploads/2010/01/CCTS_Proc_Code_1.pdf

PP – Rogers’ Privacy Policy (more info: /privacy)

– tone=??? FIX_ME
http://www.rogers.com/privacy

Who Else?

CWTA – Canadian Wireless Telecom Association

– a ‘wireless industry’ association
– never forget that they’re interested in protecting their profits, first and foremost
– comprised of Rogers Wireless, Bell Mobility, TELUS (and their flanker brands) and some smaller players too
– noteworthy only because they published the CoC
– homepage: http://www.cwta.ca/CWTASite/english/index.html

TSP – a ‘Telecommunications Service Provider’

– how the CCTS refers to its members (Rogers, Fido, etc.)
– if you file a complaint with the CCTS, it’ll be against a TSP

========================================
[1]: Vist rogers.com/plans; tab=Wireless, Item=Plans; click PersonalPlans; click ‘LegalDislaimer’ at bottom of page

PPU – Pay Per Use – the rates one would pay if they they use a service but don’t have a plan for that service (usually very rapacious rates BTW)

 

8 Comments »

  1. How about MSF?

    Comment by speed — 2010/07/16 @ 03:32 | Reply

    • Good catch – I’ve added it to the list.

      Thanks for the heads-up and let me know if you encounter any others that should be listed.

      Comment by RogersWatch — 2010/07/16 @ 06:30 | Reply

  2. Thanks! Will do!

    Comment by speed — 2010/07/17 @ 04:56 | Reply

  3. Okay, I got another one, some people mention SP Unlimited Plan with My5 LD, what does the SP stand for?

    Comment by speed — 2010/07/17 @ 04:59 | Reply

    • No idea. I looked around a bit but see no definition or contextually-obvious explanation. It’s not too widespread so I’ll give up for now but if you figure it out let me know and I’ll add it.

      Comment by RogersWatch — 2010/07/17 @ 15:45 | Reply

    • Saw what I’m guessing is your post on Hofo, and the answer, so I’ve updated the list here.

      Thx again for the inquiry!

      Comment by RogersWatch — 2010/07/26 @ 06:34 | Reply

  4. SOC is Service On Chip

    Comment by Fariba — 2011/03/01 @ 21:25 | Reply

    • Yes, SOC means that too (I knew it also as System on a Chip – e.g. Atheros CPU + WiFi all-in-one chips). But in the context of Rogers it’s what they call the individual service codes that are on a cx’s account.

      Comment by RogersWatch — 2011/03/02 @ 12:39 | Reply


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