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Too bad that Rogers chooses to not makes its policies more accessible to interested cx‘s, eh?
Some thoughts on the overall landscape of polices with Rogers:
– it’s s. 15 of the ToS that contains Rogers’ claim to:
establish policies, rules and limits (together, the “Policies”) concerning use of the Services, Equipment and any products, content, applications or services used in conjunction with the Services or Equipment. Your use of the Services is subject to these Policies.
– however Rogers’ implementation of policies is predicated on this sentence that follows right after:
We will provide you with notice of the Policies and of changes to the Policies.
In terms of a cx coming to understand what comprises their full Contract they must include the answer to: what are all of Rogers’ “policies, rules and limits” that are in effect?
– We know we can’t tell by visiting rogers.com/policy.
– The only policy (relevant for Wireless cx’s) formally included “by reference” in the ToS is the AUP listed on rogers.rom/terms (notably NOT at rogers.com/AUP since that document is some AUP for business)
– There are some policies listed on the rogers.com/terms page tho, and I expect that RCI would litigate that all of these documents are binding upon a cx:
- “Rogers.com Store Policy” (or identically at rogers.com/StorePolicy) (html)
- and of course the ubiquitous AUP (pdf)
- the “Arbitration Protocol” would presumably fall under Rogers’ claim of a “rule” since it begins “The following Arbitration Protocol applies to any arbitration initiated by a customer […]”
– (By way of being referenced in the docs listed up to this point) there are still more regs:
- the stick-it-to-ya list of EXTRA CHARGES at rogers.com/charges (mentioned in the ToS) (html)
- the Network Policy at rogers.com/NetworkPolicy (mentioned in the AUP) (html)
– and still even more regs that Rogers would like you to think are part of Your Contract:
- the kinda/maybe, fuzzy ‘Tethering Policy” at rogers.com/tethering (since the document itself identifies it as a “policy”) (html)?