RogersWatch @ WordPress

SWC – Short Web Codes (/SWC)

NOTE THIS PAGE IS IN THE PROCESS OF BEING EDITED!


Usefulness:

– ‘Short WebCodes’ (as I call them) are Rogers’ way of making information on their website more easily accessed by having simple links available off of the rogers.com URL.

– e.g. rogers.com/terms, rogers.com/tethering, rogers.com/complaint,  etc.

– They work by way of almost always containing a redirect to another Rogers webpage.

– e.g. rogers.com/tethering redirects to (yech!):

http://www.rogers.com/web/content/wireless-products/tethering?setProvince=ON&setLanguage=en&cm_mmc=Redirects-_-Consumer_Wireless_Eng-_-Tethering_0609-_-tethering

– Their advantage is their ease of recollection and typing, instead of the large, ugly destination URL

– Though there are a few downsides of these SWC’s too (specifically that they redirect), which manifest as:

  • You cannot save (the contents of) or spider those exact SWC URL’s because they almost always redirect to some other Rogers page and so themselves don’t useful-to-the-cx information; and
  • You should not save (the contents of) or spider the page you are redirected to because where you are redirected to may change via an update to the SWC page’s redirection command; and
  • You should not bookmark the page you are redirected to because where you are redirected to may change via an update to the SWC page, and so your bookmark will point to an outdated link (which Rogers has a bad habit of not removing)
  • So in effect, you always have to manually visit the site to see if important info has changed

– Nonetheless, where relevant I’ve mimicked Rogers’ SWC’s on this RogersWatch blog so you can get my opinion & analysis of Rogers’ information, that’s behind some of their SWC’s.

List:

This is a list of the SWC’s on the Rogers site that I’ve found most useful or interesting. (Note that they can be entered as all lowercase – I’ve used mixed case for readability). $$$ have pricing/charge info (infers LEGAL-info too); LLL are legal-only related. PPP are privacy-related.

    • rogers.com/911 …………………………………. $$$ Info on 911 usage, Phase I/II deployment of E911, pricing (incl that it is NOT a gov’t-mandated fee)
    • rogers.com/Activate ………………………… PayGo Activations
    • rogers.com/Apps ……………………………… Rogers offerings of apps, paid & free, for all phones
    • rogers.com/AUP ………………………………. Rogers AUP for BUSINESSES (not CONSUMERS)
    • rogers.com/Back2U …………………………. $$$ PayGo Discounts/Rewards
    • rogers.com/BIS ………………………………… Accesses BlackBerry-specific configuration (esp extra email addresses, resend service books, IMEI/PIN settings)
    • rogers.com/CallingAreas …………………. $$$ Same redirect as rogers.com/LongDistance, however this one is useful to remember because the CRAPPY LCA maps are also found here.
    • LD (when you are located in a native Rogers-coverage area in Canada) VOICE rates to Canada, USA, International
      • Roaming voice & data rates for USA & International; also Rogers’ CRAP maps for LCA’s for select cities
    • rogers.com/Charges …………………………. $$$ Rogers’ list of nasty, gotcha (sur)charges
    • rogers.com/Complaint …………………….. Webform for contacting CSR’s (and esp) OoP; also Ombudsman info + CCTS info (hidden under the ombudsman section, go figger)
    • rogers.com/ContactUs ……………………… Same redirect as rogers.com/Complaint
    • rogers.com/Coverage ……………………….. Map – Canada – GSM, 3G Coverage
    • rogers.com/CustomerCommitmentLLL Info re how Rogers promises to treat their customers
    • rogers.com/LongDistance ………………… Same redirect as rogers.com/CallingAreas ??????????????
    • rogers.com/MobileMail …………………….. $$$ Info about “Rogers MobileMail”
    • rogers.com/NetworkPolicy ………………. About throttling vs esp P2P apps (more “Internet Service” related)
    • rogers.com/PayGo …………………………….
    • rogers.com/Plans ………………………………
    • rogers.com/Protection …………………….. $$$ Info on the HPG (previously known as OOW)  – discounted repairs & handset replacement for both IN and OUT of warranty devices (launched May 24, 2010)
    • rogers.com/Privacy …………………………. PPP Info on Rogers’ Privacy Policy
    • rogers.com/
    • rogers.com/RegulatoryFee ……………… $$$ Info on the hated GRRF fee (incl that it is NOT a gov’t-mandated fee)
    • rogers.com/
    • rogers.com/Roaming ………………………. $$$ Canada signal coverage map; Roaming Rates in Canada;
    • ……………………………………………………….. USA signal coverage map; Roaming Rates in USA;
    • rogers.com/Save ………………………………. $$$ Info on “Messaging (SMS, MMS, email) Bundles”
    • rogers.com/SocialView …………………….. phones that have ‘Social View’ software installed, quasi-demo of software
    • rogers.com/SocialNetworking ………….. info about the so-named add-on?
    • rogers.com/SMS ………………………………. Ability to send an SMS to a Rogers cx, via the internet (same as rogers.com/SendAMessage)
    • rogers.com/Terms …………………………… LLL Top-level index of many legal docs incl ToS, AUP, some policies
    • rogers.com/
    • rogers.com/
    • rogers.com/
    • rogers.com/
    • rogers.com/Tethering ……………………… Details of tethering pseudo-policy
    • rogers.com/TravelPacks ………………….. Roaming Add-ons (same as rogers.com/TravelWithYourPhone)
    • rogers.com/

Features:

rogers.com/Browsing ……………………………….. $$$ info about unlim-browsing feature FOR DUMBPHONES
rogers.com/CallDisplay …………………………….. $$$ info about
rogers.com/CallManager …………………………… $$$ info about
rogers.com/DataDayPass …………………………..
rogers.com/Games …………………………………… $$$ info about
rogers.com/MobileBackup ………………………… $$$ info about
rogers.com/MobileMail …………………………….. $$$ info about
rogers.com/My5 ……………………………………… $$$ info about
rogers.com/NameDisplay …………………………. $$$ info about
rogers.com/OneRate ……………………………….. $$$ info about (business page?!)
rogers.com/PictureMessaging …………………… $$$ info about
rogers.com/RingBacks ……………………………… $$$ info about
rogers.com/RingTones ……………………………… $$$ info about
rogers.com/SecondVoiceLine ……………………. $$$ info about (business page?!)
rogers.com/TalkSpot ………………………………… $$$ info about
rogers.com/TextMessaging ……………………….. $$$ info about
rogers.com/VideoMessaging …………………….. $$$ info about (instead use: http://rogers.com/web/content/add-ons/callingservices
[tab TalkMoreForLess/LegalDisclaimer] and: http://www.rogers.com/web/content/wireless-fun/wf_videocalling)
rogers.com/VoiceMail ………………………………. $$$ info about
rogers.com/VoiceMailToText ……………………. $$$ info about
rogers.com/WhoCalled ……………………………… $$$ info about
rogers.com/
rogers.com/

rogers.com/Deals …………………….. Current Deals/Promotions/Discounts (not a complete list tho!)

rogers.com/Plans
rogers.com/AddOns
rogers.com/ValuePacks

rogers.com/PayGo

rogers.com/MobileInternet (same as rogers.com/RocketStick)

List:

This is a list of the SWC’s on the Rogers site that I’ve found most useful or interesting (note that they can be entered as all lowercase – I’ve used mixed case for readability). $$$ have pricing/charge info; LLL are legal-related.

    • rogers.com/911 …………………. $$$ Info on 911 usage, Phase I/II deployment of E911, pricing (incl that it is NOT a gov’t-mandated fee)
    • rogers.com/Activate ………… PayGo Activations
    • rogers.com/Apps ………………. Rogers offerings of paid & free apps, for all phones
    • rogers.com/BIS …………………. Accesses BlackBerry-specific configuration (esp extra email addresses, resend service books, IMEI/PIN settings)
    • rogers.com/CallingAreas ….. $$$ Same redirect as rogers.com/LongDistance, however this one is useful to remember because the CRAPPY LCA maps are also found here.
    • LD (when you are located in a native Rogers-coverage area in Canada) VOICE rates to Canada, USA, International
      • Roaming voice & data rates for USA & International; also Rogers’ CRAP maps for LCA’s for select cities
    • rogers.com/Charges ………….. $$$ Rogers’ list of nasty, gotcha (sur)charges
    • rogers.com/Complaint ……… (esp) Form for contacting OoP; also Ombudsman info, CCTS info (hidden under the ombudsman section, go figger)
    • rogers.com/ContactUs ………. Useful esp. for sending a complaint to the OoP
    • rogers.com/LongDistance …. Same redirect as rogers.com/CallingAreas
    • rogers.com/Plans ……………….
    • rogers.com/Privacy …………… Info on Rogers’ Privacy Policy
    • rogers.com/
    • rogers.com/RegulatoryFee$$$ Info on the hated GRRF fee (incl that it is NOT a gov’t-mandated fee)
    • rogers.com/
    • rogers.com/Roaming …………. $$$ Canada signal coverage map; Roaming Rates in Canada;
    • ………………………………………….. USA signal coverage map; Roaming Rates in USA;
    • rogers.com/
    • rogers.com/Terms
    • rogers.com/
    • rogers.com/Tethering
    • rogers.com/
    • rogers.com/
    • rogers.com/
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