RogersWatch @ WordPress

Handset Protection Guarantee (new in 2010) (/protection)

This ‘Protection’ (Guarantee) seems to be formally called “Guarantee ” and would seem to be a replacement for the old “Rogers Cares Protection Plan” (more info on that now-retired plan: /protectionplan).

Rogers has a SWC rogers.com/protection page that is related to all this, that as of May 12 indicates merely that the Program goes live May 24, 2010.

Best info seems to be from a news release, here:

http://www.newswire.ca/en/releases/archive/May2010/11/c2547.html

– no extra cost to cx’s for being in this program

– presumably applies only to new hardware purchases, made on or after May 24

– “The program, a first to be offered at no additional cost in Canada, offers customers whose devices have been lost, stolen or broken a discount toward repair or the choice of a $0 or subsidized replacement device on their first out-of-warranty occurrence.” (emphasis mine)

—- note it doesn’t say same device

– Also: “Rogers customers with a lost, stolen or broken wireless device can […] arrange to receive a courtesy device until a replacement or repair is available.” ($50+ deposit required?)

– “In the event of a lost or stolen device, Rogers will offer customers a discount toward the purchase of a new or refurbished replacement device.”

– “In the event of a broken device, a customer may choose to take advantage of the discounted replacement program or select to have their device repaired at a subsidized cost.”

– “In the event of lost, stolen or broken devices, customers will have the option to select a $0 replacement*. (* With new or existing term commitment of at least 12 months.)”

“Customers must have an eligible device to participate. […] [Being] Rogers voice devices, Rogers BlackBerry devices, smartphone/PDA devices and Rogers Rocket sticks.”

– “Replacement options will include both refurbished and new devices and include $0 options*.”

– It seems that accepting any $0 replacement option require extending the CP by (or maybe to) 12 mos if they have less that 12 mos left in their CP.

An interesting new offering by Rogers.

Advertisements

Leave a Comment »

No comments yet.

RSS feed for comments on this post.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Blog at WordPress.com.

%d bloggers like this: