RFU TheCall (TheCall)

RFU!

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Info on how to be prepared when making a call to Rogers, notes to take.

Maybe diff info for inquiry/sign-up call vs complaint call.

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call in, give name (& Rog ph num if desired).
immed confirm rep’s name & spelling and ask for the interaction # for your call.

Proceed with issues

clarify what notes will be left on your account regarding what happened during the call

call back next day to confirm correct notes are on account